In relation to cancellations we do appreciate as much notice as possible, please call us on (02) 8776 3050 or email help@maintainme.com.au
Cancellation fees do apply if you cancel your appointment after 5pm the day prior to your appointment – 1 hour service fee will apply ($154).
Our administration office hours are 9:00am – 5:00pm, all cancellations must be received before 5pm, the day prior to our offices closing. Any cancellations received after 5:00pm will not be picked up until 9:00am the following morning, and will result in our teams attending your site (especially for appointments booked between 7:30am and 10:00am). In these instances, a cancellation fee of 1 hours service or $154 will be passed.
IMPORTANT NOTE:
Cancellations made via SMS outside of business administration hours (5:00pm – 9:00am) will NOT be seen or communicated with.